Question 1

How does the AI financial assistant work?

Accepted Answer

The assistant analyses your spending, income, and goals to surface personalised insights. Ask anything in plain English, like "Where am I spending most this month?" or "Can I afford this purchase?", and it answers using your actual data, not generic advice.

Question 2

How do I add transactions?

Accepted Answer

Two ways: 1) Add manually for cash, one-offs, or quick entries. 2) Bulk-import a CSV (bank statement, credit card export, or another app). Expenzez auto-categorises everything and you can fine-tune at any time.

Question 3

Can Expenzez help me save money?

Accepted Answer

Yes: it spots forgotten subscriptions, flags categories drifting over budget, suggests realistic budget adjustments, and benchmarks your spending against UK averages so you see exactly where to trim.

Question 4

Does it track my credit score and credit cards?

Accepted Answer

Yes. Expenzez monitors your credit score over time, tracks balances and due dates across all your cards, and shows utilisation, payoff timelines, and total interest in one place.

Question 5

Is my financial data secure?

Accepted Answer

Security is the top priority. All data is encrypted in transit and at rest. The app is protected with Face ID / Touch ID and an optional PIN. Your data is never sold, shared, or used to train third-party models.

Question 6

How does CSV import work?

Accepted Answer

Open Add transaction → Import CSV → choose your file. Expenzez auto-detects the columns (date, amount, description) and imports everything in seconds. Categories are assigned by AI and you can edit them in bulk.

Question 7

Will my data sync across devices?

Accepted Answer

Yes. Sign in on any new device and your transactions, budgets, goals, and insights restore automatically. You'll just need to re-enrol Face ID or your PIN on the new device for security.

Question 8

Is Expenzez available on Android?

Accepted Answer

Yes, Expenzez is available on both the Apple App Store and Google Play. Download on iOS or Android and your data syncs across both.

How can we help?

Email support

In-app AI assistant

Feature requests

Frequently asked questions

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